Privacy Policy

Last updated: June 4, 2026

Introduction
Welcome to pyxym.ad. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our social media management services.

1. Data Controller
The data controller is:
ERA STREAM SAS, 66 AVENUE DES CHAMPS ELYSEES, 75008 PARIS, France
Contact: contact@erastream.fr
SIREN: 921527651
Intra-community VAT: FR30921527651

2. What Data We Collect
We may collect, use, store and transfer different kinds of personal data about you, including:

Identity Data: first name, last name, username.
Contact Data: email address, billing address.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.
Social Media Data: access tokens and public profile information from connected social media accounts (Facebook, Instagram, etc.) to enable our services. We do not store your social media passwords.

3. How We Collect Your Data
We collect data through:

Direct interactions: you provide us with your Identity and Contact Data by filling in forms or creating an account.
Automated technologies: as you interact with our website, we automatically collect Technical Data.
Third parties: we receive Technical Data from analytics providers (e.g. Google Analytics) and social media data from platforms you choose to connect (Facebook, etc.).

4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your data to:

Register you as a new customer.
Process and deliver your subscription.
Enable you to connect your social media accounts and schedule posts.
Improve our website and services (analytics).
Comply with a legal or regulatory obligation.

5. Data Received from Meta Platforms (Facebook & Instagram)
When you connect a Facebook Page or an Instagram professional account to Pyxym:

We receive an access token and the data strictly needed to operate the service: your public profile information, the list of Pages/accounts you manage, and the content, metrics and comments of the posts published through Pyxym.
We use this data exclusively to provide the features you request (publishing, scheduling, analytics, engagement) — never for advertising profiling, and we never sell it.
Access tokens are stored encrypted and can be revoked at any time by disconnecting the account in Pyxym or by removing the Pyxym app from your Facebook/Instagram settings.
When you disconnect an account, request deletion, or remove the app on the Meta side, the related platform data is deleted as described on our Data Deletion page.

6. Data Sharing
We may share your data with:

Service providers acting as processors who provide IT and system administration services (e.g., our web host).
Social media platforms (like Facebook/Meta) when you choose to connect your account, following their terms and conditions.

7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, restrict, or object to the processing of your personal data. To exercise these rights, please contact us at contact@erastream.fr. You can also request the deletion of your data as described on our Data Deletion page.

10. Changes to this Policy
We may update this policy from time to time. We will notify you of any significant changes by email or by placing a prominent notice on our site.

11. Contact
If you have any questions about this privacy policy, please contact us at: contact@erastream.fr